Position title
Customer Experience Supervisor (Office Tower Concierge)
Description
Responsibilities:
A service ambassador who is pleasant and confident in assisting with customer enquiries and feedback in a timely manner, with minimal escalation to the management team.
- Capable to handle rostering and planning duties.
- Display a strong ability to perform administrative and transactional work with minimal supervision, including good reporting skills and meticulous inventory
- Ensure all reports are accurate for timely submission to the
- Set clear goals with the team, provide support and assistance to achieve work
- Lead the concierge team to establish pleasant and excellent customer service that elevates the concierge services.
- Monitor efficiency and quality efforts of personnel, provide training and coaching support to newly employed Service Experience Ambassadors (Concierge Officers)
- Develop and upgrade workflow and work processes to enhance the overall team performance.
- Well versed and equipped in all operational requirements, in support of the Manager and Executives.
- Ensure process gaps are review and addressed to ensure smooth daily operations.
Requirement
- 1-2 years’ experience in retail or hospitality customer service experience
- Strong in both written and conversational English
- Possess initiative, independence with a positive working attitude.
- Able to work in a fast-paced environment and has a passion for service.
- Able to perform rotating shifts and willing to work on weekends and Public Holidays.
- A key player and possess leadership skills that is capable to elevate the team spirit.
Responsibilities
- A service ambassador who is pleasant and confident in assisting with customer enquiries and feedback in a timely manner, with minimal escalation to the management team.
- Manage and supervise independently day to day customer experience operations mainly focusing on Office Tower’s reception counters.
- Capable to handle rostering and planning duties.
- Possess strong situational management skills with the ability to handle customer complaints and feedback well.
- Display a strong ability to perform administrative and transactional work with minimal supervision, including good reporting skills and meticulous inventory upkeep.
- Ensure all reports are accurate for timely submission to the Manager.
- Set clear goals with the team, provide support and assistance to achieve work goals.
- Lead the concierge team to establish pleasant and excellent customer service that elevates the concierge services.
- Monitor efficiency and quality efforts of personnel, provide training and coaching support to newly employed Service Experience Ambassadors (Concierge Officers)
- Develop and upgrade workflow and work processes to enhance the overall team performance.
- Be well versed and equipped in all operational requirements, in support of the Manager and Executives.
- Ensure process gaps are review and addressed to ensure smooth daily operations.
Experience
Requirement
- 1-2 years’ experience in retail or hospitality customer service experience
- Strong in both written and conversational English
- Possess initiative, independence with a positive working attitude.
- Able to work in a fast-paced environment and has a passion for service.
- Able to perform rotating shifts and willing to work on weekends and Public Holidays.
- A key player and possess leadership skills that is capable to elevate the team spirit.
Qualifications
- GCE O Levels
- Diploma
Hiring organization
Employment Type
Full-time
Job Location
Industry
Real Estate
Date posted
March 10, 2023